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Term & Condition

Procket - Terms and Conditions

 1. Acceptance of terms

Please read the terms of use thoroughly and carefully.  The terms and conditions set forth below and the privacy policy (as defined below) constitute a legally-binding agreement between Procket and the User.  These terms of use contain provisions that define your limits, legal rights and obligations with respect to your use of and participation in the Procket website and mobile application, including the classified advertisements, forums, various email functions and internet links, and all content and Procket Services available through the domain and sub-domains of Procket located at www.procket.in or Procket Mobile App (collectively referred to herein as the "website/app"). The terms of use described below incorporate the privacy policy and apply to all users of the website and application, including users who are also contributors of video content, information, private and public messages, advertisements, and other materials or services on the website/ app.

The website/app is owned and operated by Vittyog Technologies Private Limited (hereinafter referred to as ‘Procket’ or ‘the Company’ for the purpose of these terms and conditions).

You acknowledge that the website/ app serves as a venue for the online distribution and publication of user submitted information between service professionals and service users, and, by using, visiting, registering for, and/or otherwise participating in this website/ app, including the services presented, promoted, and displayed on the website/ app, and by clicking on "I have read and agree to the terms of use," you hereby certify that: (1) you are either a service professional or a prospective service user, (2) you have the authority to enter into these terms of use, (3) you authorize the transfer of payment for services requested through the use of the website/ app, and (4) you agree to be bound by all the terms and conditions of these terms of use and any other documents incorporated by reference herein. If you do not so agree to the foregoing, you should not click to affirm your acceptance thereof, in which case you are prohibited from accessing or using the website. If you do not agree to any of the provisions set forth in the terms of use, kindly discontinue viewing or participating in this website/ app immediately.

You specifically agree that by using the website/ app, you are at least 18 years of age and you are competent under law to enter into a legally binding and enforceable contract.

All references to "you" or "your," as applicable, mean the person that accesses, uses, and/or participates in the website in any manner. If you use the website/ app or open an account (as defined below) on behalf of a business, you represent and warrant that you have the authority to bind that business and your acceptance of the terms of use will be deemed an acceptance by that business and "you" and "your" herein shall refer to that business. An account holder with Procket is sometimes referred to herein as a "registered user."

 2. Modifications to terms of use and/or privacy policy

Procket reserves the right, in its sole discretion, to change, modify, or otherwise amend the terms of use, and any other documents incorporated by reference herein for complying with legal and regulatory framework and for other legitimate business purposes, at any time, and Procket will post the amended terms of use at the domain www.procket.in or its application.  It is your responsibility to review the terms of use for any changes and you are encouraged to check the terms of use frequently. Your use of the website/ app following any amendment of the terms of use will signify your assent to and acceptance of any revised terms of use. If you do not agree to abide by these or any future terms of use, please do not use or access the website/ app.

 3. Privacy policy

Procket has established a privacy policy that explains to users how their information is collected and used. The privacy policy is referenced above and hereby incorporated into the terms of use set forth herein. Your use of this website/ app is governed by the privacy policy.

 4. License to access

Procket hereby grants you a non-exclusive, revocable license to use the website/ app as set forth in the terms of use; provided, however, that (i) you will not copy, distribute, or make derivative works of the website/ app in any medium without Procket's prior written consent; (ii) you will not alter or modify any part of the website/ app other than as may be reasonably necessary to use the website/ app for its intended purposes; and (iii) you will otherwise act in accordance with the terms and conditions of the terms of use and in accordance with all applicable laws.

 5. Membership Eligibility Criteria and Terms of Use

Use of the website/ app is available only to individuals who are at least 18 years old and can form legally binding contracts under applicable law. You represent that: (a) all registration information that you submit is truthful and accurate, (b) you will maintain the accuracy of such information, and (c) your use of the website/ app and services offered through this website/ app do not violate any applicable law or regulation. Your account (defined below) may be terminated without warning if we at our discretion, believe that you are under the age of 18 or that you are not complying with any applicable laws, rules or regulations.

You need not register with Procket to simply visit and view the website/ app, but to access and participate in certain features of the website/ app, you will need to create a password-protected account. To create an account, you must submit your name and email address through the account registration page on the website/ app and create a password. You will also have the ability to provide additional optional information, which is not required to register for an account, but may be helpful to Procket in providing you with a more customized experience when using the website/ app. You may also register for an account using your existing Facebook/ Google account and log-in credentials (your "third-party site password").

You are solely responsible for safeguarding your password and, if applicable, your third-party site password at all times and shall keep your passwords secure at all times. You shall be solely responsible for all activity that occurs on your account and you shall notify Procket immediately of any breach of security or any unauthorized use of your account. Similarly, you shall never use another's account without Procket’s permission. You agree that you will not misrepresent yourself or represent yourself as another user of the website/ app and/or the services offered through the website/ app.

You hereby expressly acknowledge and agree that you yourself and not Procket will be liable for your losses, damages, etc. (whether direct or indirect) caused by an unauthorized use of your account. Notwithstanding the foregoing, you may be liable for the losses of Procket or others due to such unauthorized use.

You will provide true, accurate, current and complete information when creating your account and you shall maintain and update such information during the term of this agreement so that it will remain accurate, true, current and complete.

You shall not use any automated system, including but not limited to, robots, spiders, offline readers, scrapers, etc., to access the website/ app for any purpose without Procket's prior written approval.

You shall not in any manual or automated manner collect service professionals or service users information, including but not limited to, names, addresses, phone numbers, or email addresses, copying copyrighted text, or otherwise misuse or misappropriate website/ app information or content, including but not limited to, use on a mirrored, competitive, or third party site.

You shall not in any way that transmits more request messages to the Procket servers, or any server of a Procket subsidiary or affiliate, in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser; provided, however, that the operators of public search engines may use spiders or robots to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. Procket reserves the right to revoke these exceptions either generally or in specific cases.

You shall not recruit, solicit, or contact in any form service professionals or service users for employment or contracting for a business not affiliated with Procket without express written permission from Procket.

You shall not take any action that (i) unreasonably encumbers or, in Procket's sole discretion, may unreasonably encumber the website/ app's infrastructure; (ii) interferes or attempts to interfere with the proper working of the website/ app or any third-party participation in the website/ app; or (iii) bypasses Procket's measures that are used to prevent or restrict access to the website/ app.

You agree not to collect or harvest any personally identifiable data, including without limitation, names or other account information, from the website/ app, nor to use the communication systems provided by the website/ app for any commercial solicitation purposes.

 6. Additional policies

Your access to, use of, and participation in the website/ app is subject to the terms of use and all applicable Procket regulations, guidelines and additional policies that Procket may set forth from time to time, including, without limitation, a copyright policy and any other restrictions or limitations that Procket publishes on the website/ app. You hereby agree to comply with the additional policies and your obligations thereunder at all times. You hereby acknowledge and agree that if you fail to adhere to any of the terms and conditions of this agreement or documents referenced herein, including the account policies, membership eligibility criteria or additional policies, Procket, in its sole discretion, may terminate your account at any time without prior notice to you as well as initiate appropriate legal proceedings, if necessary.

 7. Member conduct

  1. a. Prohibitions on Submitted Content

You shall not upload, post, transmit, transfer, disseminate, distribute, or facilitate distribution of any content, including text, images, video, sound, data, information, or software, to any part of the website/ app, including your profile, the posting of your service ("offer"), the posting of your desired service, or the posting of any opinions or reviews in connection with the website/ app, the service, the service professional, or the service user ("feedback").

Misrepresents the source of anything you post, including impersonation of another individual or entity or any false or inaccurate biographical information for any service professionals; provides or create links to external sites that violate the terms of use; is intended to harm or exploit any individual under the age of 18 ("minor") in any way; is designed to, solicit, or collect personally identifiable information of any minor, including, but not limited to, name, email address, home address, phone number, or the name of his or her school;

Invades anyone's privacy by attempting to harvest, collect, store, or publish private or personally identifiable information, such as names, email addresses, phone numbers, passwords, account information, credit card numbers, home addresses, or other contact information without their knowledge and willing consent;

Contains falsehoods or misrepresentations that could damage Procket or any third party;

Is pornographic, harassing, hateful, illegal, obscene, defamatory, libelous, slanderous, threatening, discriminatory, racially, culturally, or ethnically offensive; incites, advocates, or expresses pornography, obscenity, vulgarity, profanity, hatred, bigotry, racism, or gratuitous violence; encourages conduct that would be considered a criminal offense, give rise to civil liability or violate any law; promotes racism, hatred or physical harm of any kind against any group or individual; contains nudity, violence or inappropriate subject matter; or is otherwise inappropriate;

Is copyrighted, protected by trade secret or otherwise subject to third-party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from the rightful owner to post the material and to grant Procket, all of the license rights granted herein;

Advertises or solicits a business not related to or appropriate for the website/ app.

Contains or could be considered "junk mail", "spam", "chain letters", "pyramid schemes", "affiliate marketing", or unsolicited commercial advertisement;

Contains advertising for, discount cards, online surveys or online contests;

Distributes or contains viruses or any other technologies that may harm Procket, or the interests or property of Procket users

Contains links to commercial services or website/ apps, except as allowed pursuant to the terms of use; is non-local or irrelevant content;

Contains identical content to other open postings you have already posted; or uses any form of automated device or computer program that enables the submission of postings without the express written consent of Procket.

  1. b. Prohibitions on sending messages

You will not send messages to other users containing offers to make national or international money transfers for amounts exceeding the asking price of a service, with intent to request a refund of any portion of the payment.

Unsolicited advertising or marketing of a service not offered on the website/ app or an external website/ app.

  1. c. No discrimination

Discriminatory postings: Indian laws prohibit any preference, limitation or discrimination based on race, color, religion, sex, national origin, age, handicap or other protected class. Procket will not knowingly accept any posting, which is in violation of the law. Procket has the right, in its sole discretion and without prior notice to you; to immediately remove any posting that discriminates or is any way in violation of any law.

  1. d. Prohibitions with respect to services: While using the website/ app, you shall not:

Post content or items in any inappropriate category or areas on the website/ app.

Violate any laws, third-party rights, account policies, or any provision of the terms of use, such as the prohibitions described above.

Fail to deliver payment for services purchased by you, unless the service professional has materially changed the description of the service description after you negotiate an agreement for such service, a clear typographical error is made, or you cannot authenticate the service professional's identity.

Fail to perform services purchased from you, unless the service user fails to materially meet the terms of the mutually agreed upon agreement for the services, refuses to pay, a clear typographical error is made, or you cannot authenticate the service user's identity; manipulate the price of any service or interfere with other users' postings.

Circumvent or manipulate our fee structure, the billing process, or fees owed to Procket; post false, inaccurate, misleading, defamatory, or libelous content (including personal information about any website/ app user).

Take any action that may undermine the feedback or ratings systems (such as displaying, importing or exporting feedback information off of the website/ app or using it for purposes unrelated to the website/ app)

  1. e. Feedback

As a participant in the website/ app, you agree to use careful, prudent, and good judgment when leaving feedback for another user. The following actions constitute inappropriate uses of feedback: (a) threatening to leave negative or impartial feedback for another user unless that user provides services not included in the original posting or not agreed to as part of the service to be provided;

(b) leaving feedback in order to make the service professional or service user appear better than he or she actually is or was; and (c) including conditions in an offer or want that restrict a service professional or a service user from leaving feedback.

Sanctions for inappropriate use of feedback. If you violate any of the above-referenced rules in connection with leaving feedback, Procket, in its sole discretion, may take any of the following actions:

   i. cancel your feedback or any of your postings;

  ii. limit your account privileges;

  iii. suspend your account; and/or

   iv. decrease your status earned via the feedback page.

Reporting the inappropriate use of feedback. You may contact Procket regarding any inappropriate use of feedback via-email at support@procket.in

Resolving disputes in connection with feedback. In the event of any dispute between users of the website/ app concerning feedback, Procket shall be the final arbiter of such dispute. Further, in the event of any dispute between users of the website/ app concerning feedback, Procket has the right, in its sole and absolute discretion, to remove such feedback or take any action it deems reasonable without incurring any liability therefrom.

The foregoing lists of prohibitions provide examples and are not complete or exclusive. Procket reserves the right to (a) terminate your access to your account, your ability to post to this website/ app (or the services) and (b) refuse, delete or remove, move or edit the content, in whole or in part, of any postings; with or without cause and with or without notice, for any reason or no reason, or for any action that Procket determines is inappropriate or disruptive to this website/ app or to any other user of this website/ app and/or services. Procket reserves the right to restrict the number of e-mails or other messages that you are allowed to send to other users to a number that Procket deems appropriate in Procket's sole discretion. Procket may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at Procket's discretion, Procket will cooperate with law enforcement agencies in any investigation of alleged illegal activity on this website/ app or on the internet. Procket does not and cannot review every posting posted to the website/ app. These prohibitions do not require Procket to monitor, police or remove any postings or other information submitted by you or any other user.

8. Rules for professionals registered as service providers on Procket

 a. Profiles and offers must not be fraudulent

Subject to any exceptions set forth in these terms of use or additional policies, if any, service professionals shall not: (a) list services or offers relating to any service in a category that is inappropriate to the service they are offering; (b) misrepresent the location at which they will provide a service; (c) include brand names or other inappropriate keywords in their profile, offer, want, feedback, or any other title or description relating to a service; (d) use misleading titles that do not accurately describe the service; or (e) include any information in their profile that is fraudulent.

  1. b. Profiles and offers cannot use techniques to avoid or circumvent Procket fees

Subject to any exceptions set forth in these terms of use or additional policies, if any, service professionals shall not: (a) offer a catalog or a link to a third-party website/ app from which service users or any registered user or user of the website/ app may obtain the service directly; (b) render a single service but offer additional identical services in the service description; (c) charge fees for traveling further than desired to provide the service; (d) offer the opportunity through Procket to purchase the service or any other service outside of Procket; (e) use their profile page or user name to promote services not offered on or through the website/ app and/or prohibited services.

In case we realize that any professional is involved in any of the above activities, Procket holds the sole discretion to blacklist the professional and withhold any outstanding credits or payments to the professional.

  1. c. Consent for reaching out via phone call, sms, email or any other form of electronic communication.

It is further clarified that your registration on the website/ app shall be deemed to be your consent to be contacted for the purposes mentioned above, (i) on the mobile number shared by you even if you are registered with the national customer preference register and have opted out of receiving promotional calls and messages and (ii) by way of SMS or e-mail notifications or messages in any other electronic form

  1. d. Sanctions for violating any of the rules for service professionals.

If a service professional violates any of the above-referenced rules in connection with his or her posting, Procket, in its sole discretion, may take any of the following actions: (a) limit the service professional's account privileges; (b) suspend the service professional's account; (c) cause the service professional to forfeit any fees earned on a cancelled; and/or (d) decrease the service professional status earned via the feedback page.

9. Use of submitted content

  1. a. Confidentiality

All your information and documents provided will be kept confidential. We will not disclose your personal information to a third party without your consent, unless we are required or authorized to do so by law or other regulation.

  1. b. Legal Notice

Procket can disclose user information including personal information if Procket reasonably believes that disclosure (i) is necessary in order to comply with a legal process (such as a court order, search warrant, etc.) or other legal requirement of any governmental authority, (ii) would potentially mitigate Procket’s liability in an actual or potential lawsuit, (iii) is otherwise necessary or appropriate to protect our rights or property, or the rights or property of any person or entity, (iv) to enforce this agreement (including, but not limited to ensuring payment of fees by users), or (v) as may be required or necessary to deter illegal behavior (including, but not limited to, fraud).

  1. c. Your representations and warranties

You shall be solely responsible for your own submitted content/ information and the consequences of posting or publishing it. In connection with submitted content/ information, you affirm, represent, and/or warrant that: (a) you own or have the necessary licenses, rights, consents, and permissions to use and authorize Procket to use all patent, trademark, trade secret, copyright or other proprietary rights in and to any and all submitted content to enable inclusion and use of the submitted content in the manner contemplated by the website/ app and these terms of use; and (b) you have the written consent, release, and/or permission of each and every identifiable individual person in the submitted content to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of the submitted content in the manner contemplated by the website/ app and these terms of use. You agree to pay for all royalties, fees, and any other monies owing any person by reason of any submitted content posted by you to or through the website/ app.

  1. d. Your ownership rights and license to Procket.

You retain all of your ownership rights in your submitted content. However, by submitting the submitted content to Procket for posting on the website/ app, you hereby grant, and you represent and warrant that you have the right to grant, to Procket a perpetual, worldwide, non-exclusive, royalty-free, sublicense able and transferable license to link to, use, reproduce, distribute, reformat, translate, prepare derivative works of, display, and perform the submitted content in connection with the website/ app and Procket's (and its successor's) business operations, including without limitation, for the promotion and redistribution of any part or all of the website/ app, and any derivative works thereof, in any media formats and through any media channels. You also hereby grant each user of the website/ app a non-exclusive license to access your submitted content through the website/ app, and to use, reproduce, distribute, prepare derivative works of, display and perform such submitted content as permitted through the functionality of the website/ app and under these terms of use. The foregoing license granted by you terminates once you remove or delete the submitted content from the website/ app.

You acknowledge and understand that the technical processing and transmission of the website/ app, including your submitted content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

  1. e. Procket’s disclaimers and right to remove
  • Procket does not endorse any submitted content or any opinion, recommendation, or advice expressed therein, and Procket expressly disclaims any and all liability in connection with all submitted content. Procket does not permit copyright infringing activities and infringement of intellectual property rights on the website/ app, and Procket will remove any data (as defined below) or submitted content if properly notified, pursuant to the "take down" notification procedure described in section below, that such posting or submitted content infringes on another's intellectual property rights. Procket reserves the right to remove any data or submitted content without prior notice. Procket will also terminate a user's access to the website/ app, if he or she is determined to be a repeat infringer. A repeat infringer is a website/ app user who has been notified of infringing activity more than twice and/ or has had submitted content removed from the website/ app more than twice. Procket also reserves the right, in its sole and absolute discretion, to decide whether any data or submitted content is appropriate and complies with these terms of use for all violations, in addition to copyright infringement and violations of intellectual property law, including, but not limited to, pornography, obscene or defamatory material, or excessive length. Procket may remove such submitted content and/or terminate a user's access for uploading such material in violation of these terms of use at any time, without prior notice and in its sole discretion
  • You acknowledge and understand that when using the website/ app, you will be exposed to submitted content from a variety of sources, and that Procket is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such submitted content. you further acknowledge and understand that you may be exposed to submitted content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against Procket with respect thereto, and agree to indemnify and hold Procket, its owners, members, managers, operators, directors, officers, agents, affiliates, and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of the website/ app.
  • You are solely responsible for the photos, profiles and other content, including, without limitation, submitted content that you publish or display on or through the website/ app, or transmit to other website/ app users. you understand and agree that Procket may, in its sole discretion and without incurring any liability, review and delete or remove any submitted content that violates this agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of website/ app users or others.
  1. f. Suggestions

If you send or transmit any communications, comments, questions, suggestions, or related materials to Procket, whether by letter, email, telephone, or otherwise (collectively, "suggestions"), suggesting or recommending changes to the website/ app, including, without limitation, new features or functionality relating thereto, all such suggestions are, and will be treated as, non-confidential and non-proprietary. You hereby assign all right, title, and interest in, and Procket is free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the suggestions, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such suggestions. You understand and agree that Procket is not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the suggestions, and you have no right to compel such use, display, reproduction, or distribution or seek recognition if the suggestions are in fact implemented.

 10. Copyright infringement take down procedure

Procket has high regard for intellectual property and expects the same level of standard to be employed by its users. Procket may, in appropriate circumstances and at its discretion, terminate the account or prohibit access to the website/ app of users who infringe upon the intellectual property rights of others.

If you believe that your work has been copied and posted on the website/ app in a way that constitutes copyright infringement and/or trademark infringement, please send the following information to us at support@procket.in

(i) Identification of the copyrighted and/or trademarked work claimed to have been infringed, or, if multiple works at a single online site are covered by a single notification, a representative list of such works at that site;

(ii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled at the website/ app, and information reasonably sufficient to permit Procket to locate the material.;

(iii) A written statement that you have a good faith belief that the disputed use is not authorized by the copyright and/or trademark owner, its agent, or the law;

(iv) Information reasonably sufficient to permit Procket to contact you as the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted;

(v) An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive interest that is allegedly infringed; and

(vi) A statement by you, made under penalty of perjury, that the information in your report is accurate and that you are the owner of the exclusive right or authorized to act on the behalf of the owner of the exclusive right. A statement by you comprised of the foregoing points is referred to herein as the "notice."

Only the intellectual property rights owner is permitted to report potentially infringing items through Procket's reporting system set forth above. If you are not the intellectual property rights owner, you should contact the intellectual property rights owner and they can choose whether to use the procedures set forth in these terms of use.

11. Modifications to or termination of website/ app

  1. a. Modification or cessation of website/ app

Procket reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the website/ app (or any part thereof) with or without notice and in its sole discretion. You agree that Procket shall not be liable to you or to any third party for any modification, suspension or discontinuance of Procket services.

  1. b. Termination by Procket

You hereby acknowledge and agree that Procket, in its sole and absolute discretion, has the right (but not the obligation) to delete, terminate, or deactivate your account, block your email or IP address, cancel the website/ app or otherwise terminate your access to or participation in the use of the website/ app (or any part thereof), or remove and discard any submitted content on the website/ app ("termination of service"), immediately and without notice, for any reason, including without limitation, account inactivity or if Procket believes or has reason to believe that you have violated any provision of the terms of use.

  1. c. Termination by you

You may cancel your use of the website/ app and/or terminate the terms of use with or without cause at any time by following the link in your account.

  1. d. Effect of termination

Upon termination of your account, your right to participate in the website/ app, including, but not limited to, your right to offer or purchase services and your right to receive any fees or compensation, including, without limitation, referral discounts, incentive bonuses, or other special offer rewards, shall automatically terminate. You acknowledge and agree that your right to receive any fees or compensation hereunder is conditional upon your proper use of the website/ app, your adherence to the terms of use, the continuous activation of your account, and your permitted participation in the website/ app. In the event of termination of service, your account will be disabled and you may not be granted access to your account or any files or other data contained in your account. Notwithstanding the foregoing, residual data may remain in the Procket database.

Unless Procket has previously cancelled or terminated your use of the website/ app (in which case subsequent notice by Procket shall not be required), if you provided a valid email address during registration, Procket will notify you via email of any such termination or cancellation, which shall be effective immediately upon Procket's delivery of such notice.

Upon termination of service, the following shall occur: all licenses granted to you hereunder will immediately terminate; and you shall promptly destroy all copies of Procket data (as defined below), marks (as defined below) and other content in your possession or control. You further acknowledge and agree that Procket shall not be liable to you or any third party for any termination of your access to the website/ app. Upon termination of service, Procket retains the right to use any data collected from your use of the website/ app for internal analysis and archival purposes, and all related licenses you have granted Procket hereunder shall remain in effect for the foregoing purpose. In no event is Procket obligated to return any submitted content to you. Sections specifically required to survive post termination shall survive expiration or termination of the website/ app or your account.

You agree to indemnify and hold Procket, and its officers, managers, members, affiliates, successor, assigns, directors, agents, service professionals, suppliers, and employees harmless from any claim or demand, including reasonable attorneys' fees and court costs, made by any third party due to or arising out of the termination of service.

12. Intellectual property rights

  1.   a. Procket owns or holds the licenses to all data and marks on the website/ app the content on the website/ app (exclusive of all submitted content), including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like ("data") and the trademarks, service marks and logos contained therein ("marks"), are owned by Procket. Other trademarks, names and logos on this website/ app are the property of their respective owners. Data on the website/ app is provided to you as is for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Procket reserves all rights not expressly granted in and to the website/ app and the dat You agree not to use, copy, or distribute, any of the data other than as expressly permitted herein, including any use, copying, or distribution of submitted content obtained through the website/ app for any commercial purposes. If you download or print a copy of the data for personal use, you must retain all copyright and other proprietary notices contained thereon. You agree not to circumvent, disable or otherwise interfere with security features of the website/ app or features that prevent or restrict use or copying of any data or enforce limitations on use of the website/ app or the data therein.
  2. b. Procket's license to you for the use of data and marks: The website/ app contains Procket's data and marks, which are, or may become, protected by copyright, trademark, patent, trade secret and other laws, and Procket owns and retains all rights in the Procket data and marks. Subject to these terms of use, Procket hereby grants you a limited, revocable, nontransferable, non-sub licensable license to reproduce and display the Procket data (excluding any software source code) solely for your personal use in connection with accessing and participating in the website/ app. The website/ app may also contain data of other users or licensors, which you shall not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell.                                                                                                13. Fees
  3.  a. Fees incurred by professionals registered with Procket as service providers

Joining Procket, opening an account is free. Procket reserves the right at its sole discretion to charge fees to service professionals for other services that Procket may provide in the future.  Notwithstanding, any terms mentioned in your service provider agreement in relation to payment for services shall at all times be binding on you.  

Procket may also in certain categories require service professionals to make payments for following up on job leads i.e. requests posted by service users, and permitting the service professional to contact the service user (“procurement fee”) irrespective of whether the job leads eventually result in a transaction or exchange of consideration for the service requested. In order to be eligible to make such lead fee payment, service professionals shall be required to make advance payments from which the lead fee may be deducted as and when necessary. Whenever the credits fall below the prescribed threshold, the service professional shall be prompted to refill the credits in order to continue enjoying the ability to follow up on leads and contacting service users.

  1. b. Fees incurred by service users

Joining Procket, opening an account, viewing services is free, however, purchase of any service listed on Procket website/ app is chargeable. You agree to pay all fees or charges to your account based on Procket's fees, charges, and billing terms then in effect. If you do not pay on time or if Procket cannot charge your credit card, any payment gateway or other payment method for any reason, Procket reserves the right to either suspend or terminate your access to the website/ app and account and terminate these terms of use. You are expressly agreeing that Procket is permitted to bill you for the applicable fees, any applicable tax and any other charges you may incur in connection with your use of this website/ app and the fees will be billed to your credit card, a payment gateway or other payment method designated at the time you make a purchase or register for a fee-based service. If you cancel your account at any time, you will not receive any refund. If you have a balance due on any account, you agree that Procket may charge such unpaid fees to your credit card or otherwise bill you for such unpaid fees. Procket reserves its right to initiate appropriate legal proceedings, if necessary, in its sole discretion, to recover such outstanding amounts.

  1. c. Refund policy

All commissions payable to Procket by service professionals on consummated transactions, i.e. exchange of services for consideration, and are final and non-refundable.

 14. Dispute resolution

If a dispute arises between you and Procket, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and Procket hereby agree that we will resolve any claim or controversy at law and equity that arises out of the terms of use or the website/ app in accordance with this section o or as we and you otherwise agree in writing. Before resorting to the filing of a formal lawsuit, we strongly encourage you to first contact us directly to seek a resolution via e-mail at support@procket.in. The dispute shall be resolved through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

  1. a. Governing law

The terms of use shall be governed in all respects by the laws of India and any legal proceeding arising out of this agreement will occur exclusively in the courts located in New Delhi, India.

  15. Advertisements

Aspects of the website/ app and other Procket services may be supported by advertising revenue.  As such, Procket may display advertisements and promotions on the service. The manner, mode and extent of advertising by Procket on the website/ app are subject to change and the appearance of advertisements on the website/ app does not necessarily imply endorsement by Procket of any advertised products or services. You agree that Procket shall not be responsible or liable for any loss or damage of any sort incurred by you as a result of any such dealings or as the result of the presence of such advertisers on the website/ app.

  16. Third-party links, contact forms and phone numbers

The website/ app may provide, or third parties may provide, links, contact forms and/or phone numbers to other website/ apps or resources, including, without limitation, social networking, blogging and similar website/ apps through which you are able to log into the website/ app using your existing account and log-in credentials for such third-party website/ apps. Certain areas of the website/ app may allow you to interact and/or conduct transactions with such third-party sites, and, if applicable, allow you to configure your privacy settings in your third-party site account to permit your activities on the website/ app to be shared with your contacts in your third-party site account. Because Procket has no control over such sites and resources, you acknowledge and agree that Procket is not responsible for the availability of such external sites or resources, and is not responsible or liable for any content, advertising, products, goods or services on or available from such website/ apps or resources. Unless expressly stated on the website/ app, links to third-party sites should in no way be considered as or interpreted to be Procket's endorsement of such third-party sites or any product or service offered through them. You further acknowledge and agree that Procket shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, advertising, product, goods or services available on or through any such website/ app or resource. The third-party website/ app may have different privacy policies and terms and conditions and business practices than Procket. In certain situations, you may be transferred to a third-party website/ app through a link or connected to a third-party resource by a contact form or phone but it may appear that you are still on this website/ app or transacting with Procket. In these situations, you acknowledge and agree that the third-party website/ app terms and conditions and privacy policy apply in this situation. Your dealings and communications through the website/ app with any party other than Procket are solely between you and such third party. Any complaints, concerns or questions you have relating to materials provided by third parties should be forwarded directly to the applicable third party.